Refunds/Exchange

It can take a little while for your body to get used to your new weighted blanket. We recommend using it for at least 10 days to determine that the weight is correct.

We have a 30 day guarantee. If you would like to return your item for exchange or refund we will happily assist. You can contact us at info@neptuneblanket.com.au

 

We limit exchanges/ returns to 1 time per order.

Whilst we are happy for you to try out the blanket for 30 days we do request that it is returned to us in original condition. This means no animal hair, food stains ect. We donate our returned blankets to charities and shelters and it makes it very difficult when they come back soiled. Please keep the box as the item will need to be sent back in the original packaging.
 
Should the blanket come back soiled or damaged in any way we will not be able to issue to refund or exchange.
 
It is the customers responsibility to paying for the return shipping. Should you be returning your item for an exchange we will cover the cost of the new item to be shipped out to you. 

 

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