FAQ

What are the dimensions of the Neptune Blanket?

The Adult Neptune Blanket is 122cm x 198cms. It comes in 4 weight sizes, 5Kg, 7Kg, 9Kg and 11Kg.

The Child Neptune Blanket comes in 2 x sizes and 2 x weights. 2.2Kg (76cm x 102cm) and 3.3Kg (105cm x142cm). The 5Kg Adult blanket can also be used for older children.

What weight blanket should I get?

We at Neptune Blanket recommend around 10% of your body weight. We have a range of adult weights available to suit all shapes and sizes and also have children blankets available. Please note, purchasing a heavier blanket will not necessarily show better results, we recommend you stick with 10% of your body weight.

What are the blankets made out of?

Our blankets are made with top quality materials. The micro beads are glass which make them sustainable. The inner blanket is made out of cotton and the outer cover is a soft minky material. Our summer covers are 600 thread count cotton for a lighter feel.

Are the Neptune Blankets washable?

Yes, our blankets are machine washable. Simply remove the inner blanket from the outer cover and wash separately on a gentle cycle.

To dry the blanket, we recommend air dry or tumble dry on an air only setting. Although our blankets are safe to tumble dry, we advise not to do that too frequently because it could cause the integrity of the fabrics to deteriorate.

Colour Options

3 new minky blanket cover colours!! Neptune Blanket will be available to purchase in Camel Beige, Dusty Pink and Sapphire Blue. 

Will the blanket be too hot?

When using the cover, the blankets give a medium amount of warmth. The inner blanket is made of cotton and the outer cover is a soft minky material. Remember, these blankets are designed for weight so they are able to be used all year round.

We have now also added Summer cotton covers to our range. Our summer covers are 600 thread count cotton for a lighter feel.

Why is my blanket pooling to the middle?

If your blanket is pooling during use, we recommend you tie the loops inside the cover to the blanket which will keep the weight evenly distributed.

Can I claim my Neptune Blanket through my NDIS Plan?

Yes, The Neptune Blanket is TGA (Therapeutic Goods Administration) approved class 1 medical device, ARTG 305060. We are also in the process of becoming NDIS (National Disability Insurance Scheme) approved. If you require an Invoice for insurance claim purposes, please email info@neptuneblanket.com.au

Do you have a shop where I can test the blankets?

The Neptune Blanket is only available online and is not available in any retail locations, but we are currently exploring potential retailers.

Where are you located?

We operate online and our warehouse is located in Taren Point, Sydney NSW.

Refunds/Exchange

We do our best efforts to dispatch our goods by next business day from our Sydney dispatch location. Once we dispatch to the couriers, the transit time is dependent on the courier. We use Hunter Express, Couriers Please, Fastway, Startrack, Toll and TNT depending on the receiver's postcode. 

Couriers can not accept PO boxes or Parcel Lockers so please supply a physical address when completing your checkout. 

Shipping & Estimated transit times:

We offer FREE Australia-wide shipping. Orders are dispatched same or next business day if in-stock and ordered before midday.

Capital cities: 1 - 3 business days

Rural: 3 to 5 business days

Remote: 5 to 10 business days

 

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