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FAQ


What are the dimensions of the Neptune Blanket?

The King Size Neptune Weighted Blanket II is 203cm x 221cm. It comes in 2 weight sizes, 10kg and 12kg.

The Adult Neptune Blanket II is 152cm x 203cms. It comes in 4 weight sizes, 5Kg, 7Kg, 9Kg and 11Kg.

It is designed to fit on top of a queen size mattress with no over hang.

The Child Neptune Blanket comes in 2 x sizes and 2 x weights. 2.2Kg (76cm x 102cm) and 3.3Kg (105cm x142cm). The 5Kg Adult blanket can also be used for older children.

What weight blanket should I get?

We at Neptune Blanket recommend around 10% of your body weight. We have a range of adult weights available to suit all shapes and sizes and also have children blankets available. Please note, purchasing a heavier blanket will not necessarily show better results, we recommend you stick with 10% of your body weight.

If you need help with this, our 

What are the blankets made out of?

Our blankets are made with top quality materials. The micro beads are glass which make them sustainable. The inner blanket is made out of cotton and the outer cover is a soft minky material. Our summer covers are 600 thread count cotton for a lighter feel.

Are the Neptune Blankets washable?

Yes, our blankets are machine washable. Simply remove the inner blanket from the outer cover and wash separately on a gentle cycle.

To dry the blanket, we recommend air dry or tumble dry on an air only setting. Although our blankets are safe to tumble dry, we advise not to do that too frequently because it could cause the integrity of the fabrics to deteriorate.

Cover Colour Options

Neptune Blanket covers are available to purchase in Camel Beige, Dusty Pink and Sapphire Blue. 

Will the blanket be too hot?

When using the cover, the blankets give a medium amount of warmth. The inner blanket is made of cotton and the outer cover is a soft minky material. Remember, these blankets are designed for weight so they are able to be used all year round.

We have now also added Summer cotton covers to our range. Our summer covers are 600 thread count cotton for a lighter feel.

Why is my blanket pooling to the middle?

If your blanket is pooling during use, we recommend you tie the loops inside the cover to the blanket which will keep the weight evenly distributed.

Do you have a shop where I can test the blankets?

The Neptune Blanket is only available online and is not available in any retail locations, but we are currently exploring potential retailers.

Where are you located?

We operate online and our warehouse is located in Taren Point, Sydney NSW.

Refunds/Exchange

It can take a little while to get used to your new weighted blanket. We recommend using for 10 days to get used to the weight.

We have a 30 day return policy. If you'd like to return your for exchange or refund we will happily assist. Please contact us at info@neptuneblanket.com.au

Please note that the item will need to be sent back in the original packaging.

Products must be in the same condition they were purchased in. 

Shipping & Estimated transit times:

We do our best efforts to dispatch our goods by next business day from our Sydney dispatch location. Once we dispatch to the couriers, the transit time is dependent on the courier. We use Hunter Express, Sendle (Couriers Please and Fastway) Startrack, Toll and TNT depending on the receiver's postcode. 

Couriers can not accept PO boxes or Parcel Lockers so please supply a physical address when completing your checkout. 

We offer FREE Australia-wide shipping. Orders are dispatched same or next business day if in-stock and ordered before midday.

Capital cities eastern states of Australia only : 1 to 3 business days

WA (depending on the courier) can take 5-10 working days

Rural: 3 to 5 business days

Remote: 5 to 10 business days

Express post is available upon request and can incur extra charges 

 

Payment Methods:

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